Terms and Conditions
These terms and conditions may be changed Ottoman3 Pty Ltd without notice. Australian Law is applicable to these terms and conditions.
All sales are excluded from any other promotion, are subject to availability and whilst stock last.
Usage of site
The Site is to be used by You for Your personal use only. All commercial uses of this Site are strictly prohibited unless prior written consent from Ottoman3 Pty Ltd has been granted. By entering this site you agree that you will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any contents or information contained therein, unless You obtain prior express written consent from Ottoman3 Pty Ltd. You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to Ottoman3 Pty Ltd or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for Ottoman3 Pty Ltd or cause Ottoman3 Pty Ltd to lose (in whole or in part) the services of our suppliers.
Products and services
Products and services made available by Ottoman3 Pty Ltd and its suppliers on this Site are intended for personal use only. You may not assign, transfer, re-market, resell or otherwise dispose of, such products and services without obtaining Ottoman3 Pty Ltd’ prior written consent. Ottoman3 Pty Ltd and its suppliers may cancel or modify purchases on the Site if it appears that they are the result of fraudulent or inappropriate activity or under other circumstances where it appears that the purchase contains or has resulted from a mistake or error. Other terms and conditions included on the Site, including return and shipping policies, may apply to Your purchase and are incorporated by reference herein.
This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Ottoman3 Pty Ltd & other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Ottoman3 and other parties is granted to or conferred upon You. Reproduction or storage of materials obtained from this Site is subject to the Australian Copyright Act 1968 xviii. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilise framing techniques to frame any Ottoman3 trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilising Ottoman3’s name, trademarks or other proprietary information.
You agree that all ideas, comments, suggestions or other information that You provide to Ottoman3 Pty Ltd regarding the Site or products and services provided on the Site (the "Feedback") shall be Ottoman3 Pty Ltd' property, and may be used by Ottoman3 Pty Ltd on a non-confidential and unrestricted basis, without compensation to You.
You agree that Ottoman3 Pty Ltd has no obligation to, but may monitor and review information You transmit over the Site. You agree that Ottoman3 Pty Ltd may censor, edit, remove or prohibit the transmission or receipt of any information that Ottoman3 Pty Ltd deems inappropriate or in violation of these terms and conditions, and use any such information as necessary to provide the Site and to protect the rights of Ottoman3 Pty Ltd. You agree that Ottoman3 Pty Ltd may also monitor and review stored information without restriction. You hereby acknowledge and consent to such monitoring and reviewing.
Linked web sites
This Site includes links to other web sites. Ottoman3 Pty Ltd provides such links solely as a convenience to You and for informational purposes only. Ottoman3 Pty Ltd has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates Ottoman3 Pty Ltd 's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Neither Ottoman3 Pty Ltd, nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If You decide to access other web sites, You do so at Your own risk. Other web sites may include links to the Site. The inclusion of such links does not indicate the other web site's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from the Site.
Advertising disclosure, accuracy
Product descriptions posted on our product pages are the representations of our suppliers. The Site may contain technical inaccuracies or typographical errors or omissions. Ottoman3 Pty Ltd is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. Ottoman3 Pty Ltd reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.
Ottoman3 Pty Ltd and any other providers of products or services on the Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Ottoman3 Pty Ltd and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by You or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site.
YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENTS AND/OR MATERIALS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. Ottoman3 Pty Ltd HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
Limitation of liability
YOU AGREE THAT IN NO EVENT SHALL Ottoman3 Pty Ltd, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THIS SITE OR THE PERFORMANCE OR NON-PERFORMANCE BY Ottoman3 Pty Ltd OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE OR THE PRODUCTS AND SERVICES OF THE RETAIL OUTLETS.
Entering retail stores
By entering any of the Ottoman3 retail stores you agree to respect and treat all employees with dignity and fairness. Failure to do so will result in You being removed from the store and may incur a lifetime ban.
You agree to indemnify and hold Ottoman3 Pty Ltd and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of Your breach of these terms and conditions or Your violation of any law or the rights of a third party. Ottoman3 Pty Ltd’s failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.
Any disputes arising out of or related to the Site or these terms and conditions shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of the Australia.
Modification of terms
Ottoman3 Pty Ltd may at any time amend, modify or supplement any terms and conditions applicable to the Site, and Your continued use of the Site will constitute Your acceptance of any such amendment, modification, or supplementation.
Social media and newsletter sign up policy
At Ottoman3 Pty Ltd, we respect the privacy of your personal information in our care.
Under no circumstances will information be sold or made available to marketing agencies or similar parties not involved with Ottoman3 Pty Ltd. Participants have the right to opt out of mailings.
Ottoman3 Pty Ltd respects and upholds the rights of account participants to privacy protection. The provisions of this statement are evidence by Ottoman3 Pty Ltd’s commitment to that protection. This statement applies to all personal information held in the Ottoman3 Pty Ltd account membership database.
Ottoman3 Pty Ltd will, at all times, collect personal information in a fair and lawful manner in accordance with these Terms and Conditions.
The Ottoman3 Pty Ltd account membership database comprises the following personal member information, held securely by Ottoman3 Pty Ltd:
- full name and e-mail address
- transaction details associated with any purchases
Information purpose & usage
Personal member information including your e-mail address will be used for the following purposes (but not necessarily limited to): access to the Ottoman3 Pty Ltd account membership database, marketing, planning, product development and research requirements of Ottoman3 Pty Ltd.
Ottoman3 Pty Ltd’s account membership database will not use or disclose or permit the use or disclosure of personal member information that could be used to identify an individual member in any circumstances except:
To ensure the proper functioning of the Site in relation to the member in question (for example, to confirm membership and acceptance of the Terms and Conditions, to communicate, to seek the member's views on the operation of the Site in order to improve member service and to communicate promotional offers and special events) and for these purposes personal member information will only be disclosed to Ottoman3 Pty Ltd or an agent retained by Ottoman3 Pty Ltd under conditions of confidentiality;
Ottoman3 Pty Ltd undertakes to give proper and responsible consideration to privacy issues associated with the introduction of new marketing devices or technology.
Ottoman3 COMMUNITY AND SOCIAL MEDIA Policy
By participating in the Ottoman3 Pty Ltd community, social media (including but not limited to Twitter, Facebook, Instagram, Pinterest) comments, messaging, uploads or any other public forum with which Ottoman3 Pty Ltd or its customers are involved (Community Programs) you’re agreeing to abide by our Guidelines.
Your commitment to these Guidelines in all Ottoman3 Pty Ltd Community Programs allows a positive and enriching experience for all participants.
Ottoman3 Pty Ltd cannot and will not be held responsible for any user-generated content on the site and across the Community Programs. This includes but is not limited to anything that it inconsistent with the Guidelines or any slanderous remarks or offensive content written, published, uploaded or sent by any participant.
By using the hashtags associated with Ottoman3 Pty Ltd, you agree that Ottoman3 can can use your posts and content.
The Ottoman3 Pty Ltd community is built on treating every member with mutual respect. Do not use the Community Programs to bully, harass, stalk or attack other participants. Expressions of bigotry, racism, hatred or profanity are unacceptable and will not be tolerated. Respect the opinion of others even if it is different to yours. Any violation of this may lead to your views and posts not being published or being deleted. A serious breach may be referred to the relevant body or authority for further investigation.
Some simple tips and rules to follow:
- Do not make inflammatory remarks to provoke others.
- All posts, topics, images, and language should be appropriate for users of any age and should not contain any offensive material. Offensive material will be removed immediately.
- Threats of any kind may result in the loss of your account membership of the Ottoman3 Pty Ltd site or a further investigation by the relevant body or other authority.
- Moderators who manage the Community Programs may edit or remove posts that violate the Guidelines as well as having the authority to ban participants for such violations.
- Don’t spam or use the Community Programs to promote a product, service or yourself. Ensure that your contribution is a positive one.
Failure to follow the Ottoman3 Pty Ltd Community Guidelines may result in removal of membership and account privileges or a further investigation by the relevant body or other authority. In extreme circumstances the offending user may be reported to the appropriate authorities.
This content will be reviewed against the terms set out in these Guidelines.
All participants are responsible for:
- Abiding by the Ottoman3 Pty Ltd Community Guidelines
- All activity while participating in the Community Programs. You are responsible for anything that you say, write or post.
- Protecting and not sharing any personal information or details (i.e. bank details, passwords, license numbers etc) either through the Community Programs or directly with other participants.
- The website links they may add to any posts and the information offered by the website they link to. Please note that Ottoman3 Pty Ltd takes no responsibility for any content or information offered through third party website links.
- Any actions that you may take following any information or advice received through the Ottoman3 Pty Ltd Community Programs.
Placing an order & payment
By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.
Payment must be made at the time of submitting the Purchase Order. Payment can be made by Credit Card or PayPal only. You warrant that You are an authorised user of the Credit Card or PayPal account used to complete payment.
All Purchase Orders placed through ottoman3.com are subject to confirmation and acceptance by Ottoman3 Pty Ltd. We will email you with confirmation of the receipt of Your Purchase Order. Ottoman3 Pty Ltd may reject Your Purchase Order, and refund any payment made by You, at any time prior to dispatch.
The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your PayPal account.
Ottoman3 Pty Ltd may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If Ottoman3 Pty Ltd requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven days of the announcement of the increase.
Shipping within Australia
Free shipping applies to all orders within Australia, under 5kg. Shipping within Australia will take approximately 2 - 5 working days for delivery within Australia we use Australia Post Parcel Post.
Ottoman3 Pty Ltd ships to most destinations around the world. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
How much will postage and packaging cost?
For delivery within Australia, we offer free shipping when you spend over $45AUD. This offer can be used when purchasing both sale and full priced items but the purchase must total to $45 AUD or over.
For purchases that do not meet this threshold we charge a flat rate of $8.95AUD for any purchase to be shipped within Australia.
A flat rate of $25AUD for any purchase under 2kg and $79AUD for any purchase that exceeds 2kg applies to items shipped outside of Australia. The free shipping offer does not apply to international purchases outside Australia.
If there is a problem with my order who do I contact?
If there is a problem with your order, please email us at email@example.com
Online Refunds & Exchange
If you wish to return a product purchased at ottoman3.com, please notify us by email at firstname.lastname@example.org of your intention to return and mail the item back within 30 days from the original ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. You will be notified once your return item has been received and a refund will be credited to the original credit card or PayPal account used for payment. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note this only applies to full price items.
To exchange a faulty item, please follow the same procedure of emailing email@example.com to notify us of your intention to exchange and mail the item back within 30 days from the original ship date. You will be notified once your return item has been received and a replacement will be sent back to you. Please note this only applies to full price items.
Any costs incurred to return an item will not be covered by Ottoman3 Pty Ltd.
In store Refunds & Exchange
If you purchased a product at one of our Brow Bars, please return it to the location where it was purchased. We are unable to take returns in store on products bought online at ottoman3.com. We exchange for up to 30 days with valid proof of purchase. Returns are not accepted after 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Purchases of gift certificates and sale items cannot be returned for a refund.
All Ottoman3 cards including but not limited to Brow & Brow Set Club Cards, Gift Cards; are not valid for refund or exchange. Please note that Ottoman3 Club Cards do not have a set expiry date. However, they must be used within a timely manner, one service per year must be redeemed on the card otherwise the Club Card value becomes void.
Ottoman3 Pty Ltd reserves the right to change the Club Card terms and conditions at any time (without liability). Ottoman3 will take reasonable measures to advise Club Card holders of any changes but is under no obligation to do so.
Product Description and Colours
We have done our best to display as accurately as possible the colours of the products shown on this website.
The colours you see will depend on your monitor and so we cannot guarantee that your monitor’s display of any colour will be accurate.
Whilst Ottoman3 has taken precautions to ensure your safety, reactions to certain ingredients may occur depending on the individual. Ottoman3 recommends that you discontinue the use of any product that may cause irritation.
Store Gift Cards
Gift Cards / Vouchers obtained through the retail store or online can only be used in the stores. The Gift Cards CANNOT be used for any online purchases.
Online Gift Cards
Gift Cards are now available Online. The Gift Card has an expiry of one year from date of purchase and can be redeemed in all 3 stores (Highpoint, Watergardens & Melbourne Central) Although this can be purchased online, it CANNOT be REDEEMED online. It can only be redeemed INSTORE.
All Ottoman3 cards including but not limited to Brow & Brow Set Club Cards, Gift Cards; can only be used in the nominated Ottoman3 location as stated on the card. We are working hard to have our internal software updated to change this, however due to software limitations, we are currently unable to offer cards to multi locations. Thank you for your understanding.
Club Cards are limited to one person only. Club Cards may not be shared or transfered. Club Cards must be used within a timely manner, one service per year must be redeemed on the card otherwise the Club Cards value becomes void.
All Club Cards / Packs are non refundable.
Offers and Promotions
All offers and promotions offered by Ottoman3 Pty Ltd are subject to terms and conditions.
All offers are to be used exclusively as one per person. Offers and promotions cannot be used with any other offer and will not be exchanged for cash or alternate products or services. All offers and promotions are subject to change. Ottoman3 Pty Ltd reserves the right the accept or decline any offer or promotion within reasonable terms as per our own discretion.
Current online promotions:
20% off your online order
Discount code: TAKE20OFF
Valid until June 30, 2018
Free Postage on Lashes
Free postage is offered for lashes. If any other items are in the cart then normal postage rates apply.
Buy 2 get one FREE lashes
The free lash is at Ottoman3's discretion. This offer is valid while stock lasts.
20% off CANDLES
This offer is valid while stocks last
50% off SOFT BROWN POWDER
This offer is valid while stock lasts
This Kit includes FREE SHIPPING and a FREE BROW SERVICE when purchased ONLINE ONLY
FREE BROW SERVICE
A Free Brow Service is sent with all online orders over $80. This cannot be exchanged or redeemed for cash
Correction of Errors and Inaccuracies; Limitations on Quantity
Whilst we make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you.